1. Return Eligibility

You may request a return or replacement if:

• You received a damaged product
• You received the wrong item
• The product has a manufacturing defect
• The product is missing parts/accessories

To be eligible for a return:

• The item must be unused and in original condition
• Product packaging must be intact
• Return request must be made within 3 days of receiving the product

2. Non-Returnable Items

We do not accept returns for:

• Used or damaged products by customer misuse
• Products without original packaging
• Change of mind after using the product
• Clearance or special offer items
• Personal care or hygiene-related products (if applicable)

3. Unboxing Video Requirement

For damaged, missing, or wrong product claims, customers are strongly requested to provide a clear unboxing video.

Without proper unboxing proof, return/refund requests may not be accepted.

4. Refund Process

Once your return is approved:

• Refunds may be sent via Mobile Banking, Bank Transfer, or original payment method
• Refund processing time may take 3–7 working days
• Delivery charges are non-refundable unless the mistake was from our side

5. Exchange Policy

Customers may request an exchange for:

• Wrong product received
• Defective items
• Size or variant issue (if applicable)

Exchange depends on product stock availability.

6. Return Shipping

• Customers may need to pay return shipping costs unless the issue was caused by ArTopShop
• We are not responsible for returns lost during courier transit

7. Order Cancellation

Orders may be canceled:

• Before shipment confirmation
• If the product becomes unavailable
• For suspicious or fraudulent activity

ArTopShop reserves the right to cancel any order at any time.

8. Quality Commitment

ArTopShop imports products directly from China and is committed to providing customers with quality and trending products at reasonable prices.

Customer trust and satisfaction are always our priority.

9. Contact Us

If you have any questions about returns or refunds, please contact us:

🌐 Website: ArTopShop Official Website

📧 Email: support@artopshop.com
📞 Phone: +8801XXXXXXXXX

Thank you for shopping with ArTopShop.
We appreciate your trust and support.